faithzuloo.blogg.se - Online shopping websites

#Online shopping websites full

You must also let your customers know if and how you check if a review or endorsement is from someone who actually bought or used the product. You must check that consumer ratings and reviews that appear with the products, are genuine before they can be put online. additional costs (for instance shipping costs).if a price is personalised, for instance because of an algorithm that tracks what this customer has bought previously.the price including VAT (btw) (you may only state prices excluding VAT if you do not sell to consumers).the features and characteristics of the service that your offer (in Dutch), for example what is needed to use the service, how often do you supply the service, what is included and excluded.the features and characteristics of the product that you sell (in Dutch) such as size, colour, material, model, or type number.Your customer should be able to read all the information before ordering, for instance: You must make clear exactly what you sell and what the costs are. You must make clear if a search result is paid advertising, or if it appears higher in the results list because it has been paid for. Clear information on search resultsĬan consumers search your online platform, online marketplace, or comparison website for products and services offered by traders or other consumers? As the provider of the online search functionality, you should inform consumers how the ranking of the search results is determined. Your customer must be able to easily find this information on your website. how you deal with complaints (and whether you are affiliated with a complaints board ).contact details (e-mail address and telephone number).your Netherlands Chamber of Commerce number ( KVK-nummer).

#Online shopping websites full

the full registered name (name in the deed of incorporation) and trade name.

Your website must provide full clarity about your company’s identity. In the ACM’s Guidelines on the protection of the online consumer you can find the rules you can follow to prevent customer deception. The authority for Consumers & Markets (ACM) monitors the protection of online consumers. You may not influence your customer in such a way that they make a choice they would not make if he had been able to choose freely and honestly. Misleading is not allowed it is a criminal offence. You are allowed to entice customers online to buy a product or service. ĭo you sell products or services via telephone? Then you must comply with the rules for telesales. You must always clearly confirm an order. You have to provide your customer with this information in a letter, email, or pdf, for example.

It is not sufficient if the information can only be found on your website. the legal reflection (cancellation) period.the price of products or services, and the payment method.the main characteristics of the items you sell.Do you sell products or services online in the Netherlands? For instance through a web shop or online platform? You must comply with legal rules to protect your customer from the risks involved in long-distance sales.